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Monday, July 05, 2010
singtel oh singtel 3:44 PM

Chronicles of the screw-up:

29 June: Internet down. Decide to be optimistic and wait a day.

30 June: Call singtel. After waiting for 10 minutes to hear an actual human's voice, troubleshooting for 30 minutes (seriously, have these troubleshooting EVER work?), the helpline guy gave up and asked me to change the phone cable and call back if it doesn't work.

30 June (after changing cable): DOES NOT WORK (duh). Too pissed and tired to call back.

1 July: Call back. Demand for technical staff to come and fix the damn thing. Freaking person doesn't believe I've tried all their troubleshooting crap and asked me to hold so she "can clarify".

Satisfied with her check, freaking person informs me technical staff can only come on Monday.

I damn near had a fit.

2-4 July: No freaking internet.

5 July, morning: Technical staff comes and tells my brother what the problem is - our internet line is cut off.

WTH? WHY IS IT CUT OFF? And couldn't ALLLLLLL the staff at singtel told me this in the FIRST FREAKING PLACE?

5 July, noon: Call singtel. staff confirms (after I believe 45 minutes, with more than half of it just holding) that our line is NOT cut off.

5 July, afternoon: Internet still not working.

Wait till I get them at night. Enough shit is enough.